FAQs

Luxesolidwood

At Luxe Solid Wood, we focus on furniture that brings together natural character, considered design and everyday functionality. Our collections include pieces for living, dining and bedroom spaces, with an emphasis on warm wood grains, tactile finishes, practical storage and distinctive details.

Rather than choosing furniture simply because it follows a trend, we look for pieces that can bring personality to a room while remaining easy to live with every day.

Our collection features a variety of natural and characterful materials, including woods such as mango, teak, oak-style finishes, walnut, sheesham, mindi and acacia, alongside selected pieces incorporating marble, terrazzo and other complementary materials.

The exact material and finish can vary from product to product, so we recommend checking the individual product description before ordering.

Natural variation is part of the beauty of wooden furniture.

Grain patterns, knots, colour tones and subtle surface characteristics can vary from one piece to another. These differences help give natural wood furniture its individual character rather than making every item look completely identical.

Product photography is intended to represent the overall design and finish, while your individual piece may display its own natural variations.

Before ordering, always check the product dimensions shown on the product page and compare them with the space available in your home.

We also recommend measuring doorways, hallways, staircases and other access points that the furniture may need to pass through during delivery.

If you are unsure about a particular piece, contact our team before ordering and we can help you review the product information and suitability for your space. The site already positions the Luxe team as available for product details and recommendations.

Yes. Luxe Solid Wood delivers within the UK, and the site currently offers free UK delivery on orders over £99.

Any applicable delivery information or charges should be reviewed during the ordering process before completing your purchase.

Yes. Luxe Solid Wood currently operates a 14-day return policy, giving you 14 days after receiving your order to request a return.

Returned items must remain unused and in the condition in which they were received, with the original packaging, protective materials and proof of purchase.

Returns must first be approved by the customer support team. To begin a return request, contact support@luxesolidwood.com

Please inspect your order as soon as it arrives.

If your item is damaged, defective or you have received the wrong product, contact Luxe Solid Wood within 48 hours of delivery so the team can assess the issue and help resolve it.

Providing clear photographs of the item and packaging can help the team review the problem more quickly.

If you would prefer a different item, the current policy recommends returning the original product first.

Once the return has been accepted, you can place a separate order for the furniture you would like instead. This helps ensure the replacement product is ordered correctly and subject to its current availability.

A little regular care can help preserve the natural character of your furniture.

For everyday cleaning, use a soft, dry or lightly damp cloth and avoid harsh abrasive cleaning products. Clean spills promptly and try to protect wooden surfaces from prolonged moisture, strong direct heat and very hot objects.

Because different woods, stones and finishes can have different care requirements, always follow any product-specific care guidance supplied with your furniture. Some Luxe Solid Wood product descriptions already state that pieces are supplied with aftercare guidance.

Our team can help with product information, choosing furniture, existing orders, returns and general enquiries.

Email: support@luxesolidwood.com

Phone: 0203 488 6611

Location: London, UK

Wood is a natural material, so variations in tone, grain and markings are expected. Lighting, photography and individual screen settings can also affect how a finish appears online.

These variations are not necessarily imperfections — they are part of what gives natural wood furniture its warmth and individual character.

Absolutely. Choosing the right size, material and style can make a significant difference to how furniture works within your space.

If you're deciding between products or need more information about dimensions, materials or design, contact our team and we'll help you understand the available options before you order.